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+1.800.379.7729 | SUPPORT: 3 | SALES: 2 | Chat With Sales - Login Customer Login Partner Portal Partner Sales Portal AccessLine Services AnyMeeting Contact Us Find local reseller Search Products VOICE & UNIFIED COMMUNICATIONS Intermedia Unite SIP Trunking Contact Center AnyMeeting Video Conferencing AnyMeeting Webinars PRODUCTIVITY & EMAIL Email Plus Office 365 Microsoft 365 Apps BACKUP & FILE SHARING SecuriSync Backup & File Sharing Outlook Backup SECURITY & COMPLIANCE Email Archiving Email Encryption Intermedia Email Protection AppID Identity & Access Management VERTICAL & ENTERPRISE SOLUTIONS Intermedia Unite AnyMeeting® Video Conferencing SIP Trunking AnyMeeting® Webinars Email Plus Office 365 Office 365 Business Apps SecuriSync® Backup and File Sharing Contact Center Outlook Backup Email Archiving Encrypted Email Intermedia Email Protection AppID® Identity & Access Management Why Intermedia Control Panel HostPilot® by Intermedia Intermedia’s Worry-Free Experience™ Overview Security Reliability Onboarding Support Compliance Infrastructure Success Stories Business Innovators Customer Stories Partner Stories HostPilot® by Intermedia Intermedia’s Worry-Free Experience™ Business Innovators Customer Stories Partner Stories Solutions Product Suite Office in the Cloud™ by Intermedia PROVIDING INDUSTRY SOLUTIONS Enterprise Healthcare Legal Finance Construction High-tech Manufacturing Solving Common IT Challenges The Costs of IT Management of Services Lack of Key Features Security and Compliance Improving Infrastructure Reports on IT Risks and Issues Remote Work Success Kit Workplace Communications Data Vulnerability Unreliable Voice Networks Unreliable Voice Networks Ransomware High Phone Bills Office in the Cloud™ by Intermedia Industries IT challenges Remote Work Success Kit Reports Library All Resources Cloud Trends IT Challenges Product Info Reports All Resources Cloud Trends IT Challenges Product Info Reports support Support Home Knowledge Center Support Home Knowledge CenterWho We Are News & Awards Analysts Careers Vulnerability Disclosure Legal Contact Us Blog Who We Are News & Awards Analysts Careers Vulnerability Disclosure Legal Contact Us Blog Partners Overview Partnership Models How We Help You Sell Overview Partnership Models How We Help You Sell Find local reseller Contact Center With Intermedia Contact Center, you can differentiate from the competition where it matters most – the customer experience. Customizable call flows and exceptional QA features help ensure more efficient interactions Voice, chat, and e-mail queues combine into a single omni-channel experience Real-time customer insights speed agent-customer interactions Dynamic notifications extend reach while respecting audience preferences Deep historical reporting helps drive improved future interactions * Product and feature availability may vary by region. Request A Quote Become A Reseller Menu Call Sales: 1.800.379.7729 Become A Reseller Overview Details Resources Integrations Pricing Key Features of Contact Center What is Interactive Voice Response (IVR)? Helps customers with more straight-forward concerns (e.g. checking an account balance or paying a bill) self-serve without using up the time of a live agent. Omni-Channel Routing Route incoming customer interactions to an agent with the optimal combination of idle time and appropriate skills, while also factoring in customer priority. Agent Scheduling and Quality Assurance Provides your front-line employees with the tools to evaluate and improve agent performance and ensure that agent staffing is sufficient to handle peak volume. Dynamic Notifications Allows you to send outbound voice, SMS and email notifications so you can contact your customers using their preferred method of communication. Contact Center Analytics and Reporting Real-time dashboards monitor live activity. Custom and pre-defined reports track agent performance and queue activity metrics for strategic decision-making. View Details Let’s Get Started Why choose a CCaaS solution? Today’s contact centers are under pressure to contribute significantly to top-line revenue and bottom-line profit. That, along with the demand to deliver a winning customer experience strategy, can make contact center implementation a daunting task. To help our customers ensure that their contact center fully realizes all of its goals, Intermedia offers a leading Contact Center Software as a Service solution (CCaaS) combining the most robust suite of features with carrier-grade reliability and world-class deployment and support services. Unlike traditional on-premises systems, Intermedia’s Contact Center can be up and running within days, not months. Plus, you’ll always have the latest, most advanced contact center tools and technology at your fingertips. With no need for bulky on-site equipment, and with our Cloud Concierge™ experts with you every step of the way, your transition to the cloud is seamless. Provide a best-in-class customer experience with a contact center solution that gives you superior reliability, along with easier adoption and faster, more accurate resolve times: Support multi-site contact centers and remote agents Centralize management from one portal, accessible anywhere, any time Keep an eye on service levels, and analyze team performance by queue, team, or agent with real-time dashboards and historical reports Easily manage customizable agent skillsets and statuses Centralize the handling of web chat, email, and SMS in a single application with our omnichannel capabilities Enhance audience engagement with outbound dialing and advanced outreach campaign capabilities Send out post-call surveys to measure satisfaction Quickly and easily integrate with CRM and WFM systems And much more... Security Your data is private and protected in our secure, SOC 2-audited cloud. Reliability Every Intermedia service offers a 99.999% uptime Service Level Agreement. Support If you have questions, we’re here to answer them 24/7. Compliance Intermedia services help you maintain regulatory compliance. Onboarding Our Cloud Concierge™ experts help you move into the cloud with no data loss. EXPLORE THE WORRY-FREE EXPERIENCE Top Contact Center resources Product Info Datasheet: Contact Center Elite Read data sheet Product Info Datasheet: Contact Center Pro Read data sheet Product Info Datasheet: Contact Center Express Read data sheet Product Info Datasheet: Contact Center Read data sheet FIND MORE IN THE INTERMEDIA LIBRARY July 09 Do Polls in Webinars Increase Engagement? July 08 Sustaining Business in an Uncertain World June 16 Video Conferencing Is the New Email More blog posts Getting Started with Intermedia Unite General steps for setting up your Intermedia Unite service Intermedia Unite Desktop App: Meeting Using the video conferencing feature in the Intermedia Unite Desktop App More Knowledge Base articles Speak with one of our experts about your cloud needs Request A Quote or Start your Worry-Free Experience now Chat with an expert - Become a Reseller Products Email Plus Intermedia Unite SecuriSync® Email Archiving Contact Center Intermedia AppID® SIP Trunking Why Intermedia Security Reliability Onboarding Support Compliance Infrastructure Business Innovators Customer Stories Partner Stories Partners Reseller Program Advisor Program How We Help You Partner Pledge Library Support Support Home Knowledge Center Solutions Intermedia for Enterprise Construction Manufacturing Financial Services Healthcare Legal Firms High TechWho We Are News & Awards Analysts Careers Vulnerability Disclosure Legal Agreements Contact Us Blog Follow Us: SELECT A REGION United States Great Britain Australia J.D. Power 2019 Certified Assisted Technical Program, developed in conjunction with TSIA. Based on successful completion of an audit and exceeding a customer satisfaction benchmark for assisted support operations. For more...